Your reviews, responded.
While you sleep.

Fawnly writes personalized, on-brand replies to every Google review — automatically. Negative ones are held for your approval first. Set up in under 5 minutes.

Start free — 7 days See how it works

★★★★★ No credit card required Cancel anytime

Fawnly — Live reviews

★★★★☆ Jessica M.

"Great food! Service was friendly but the wait for our entrees was about 40 minutes on a weeknight."

AI reply · auto-posted

Glad you enjoyed the food, Jessica. You're right that 40 minutes was longer than we aim for — we're working on it. Hope to see you again soon.

★★☆☆☆ Robert K.

"Steak was overcooked. Won't be coming back."

Draft ready Held for approval

Robert, that's not the experience we want anyone to have. We'd like to make this right — please reach out directly.

47 replies posted today

Response rate: 100%

Setup

Up and running in 5 minutes

No developer required. No API keys. Just connect your Google account and walk away.

Connect Google

Sign in with Google and select your business location. Fawnly connects through the official Google Business Profile API — we never see your password.

~60 seconds

Set your tone

Choose friendly, professional, or casual. Add custom instructions — owner name, signature dishes, hours, anything the AI can reference naturally.

~3 minutes

Let it run

Every new review gets a thoughtful, personalized reply. 4–5★ reviews auto-post. Negative ones land in your inbox as one-tap approvals — never goes live without your OK.

Zero ongoing effort

Features

One tool to handle all your reviews

Built for local business owners who care about their reputation but don't have time to reply to every review.

Genuinely personalized replies

Every response references specifics from the review — the food, the server, the wait time. Never a template, never "Thank you for your valued feedback."

You control what goes live

Configure which star ratings auto-post and which need your sign-off. Negative reviews are always held — approve with one tap from your inbox, no login required.

50+ languages, automatic

Detects the language of each review and responds in the same one. A Korean guest gets a Korean reply. A Spanish review gets a Spanish response.

Weekly analytics digest

Every Sunday: response rate, rating trend vs the week before, your best review and top concern — actionable intel in one short email.

Who it's for

Built for every local business
that cares about reviews

Whether you get 5 reviews a month or 200 a week, Fawnly handles them all — and adapts its tone and safeguards to your industry.

Restaurants & cafés

Reference your chef, signature dishes, happy hour, and seasonal menu in every reply. Turn satisfied diners into repeat customers.

High review volume

Salons & spas

Responses that match your brand voice — warm and personal. Thank clients for specific mentions, invite them back by name.

Relationship-driven

Hotels & hospitality

Multi-language responses for international guests, HIPAA-grade care for privacy, and tone that fits a premium brand.

50+ languages

Medical & dental

Built-in HIPAA safeguards — never confirms patient status, never references treatments or billing. Responds thoughtfully without legal risk.

HIPAA safeguards

Pricing

One plan. Everything included.

No per-reply charges. No seat fees. Unlimited reviews, all features, one flat price per location.

Everything included

$10/mo

per location · billed monthly · cancel anytime

Unlimited AI review responses
Per-star approval controls
One-tap email approval (no login needed)
50+ language auto-detection
Weekly analytics digest email
HIPAA & legal safeguards built in
Multiple locations supported

Start 7-Day Free Trial

No credit card required · Cancel anytime · Setup takes 5 minutes

FAQ

Common questions

You configure which star ratings auto-post and which require your approval. Negative reviews are always held by default. You can edit any draft before it goes live, or skip it entirely — the draft disappears and no reply is posted.

No. Every response references specifics from the review — the food, the wait time, the staff member mentioned. You set the tone (friendly, professional, casual) and can add custom instructions like "always sign off as The Marco's Team" or "mention our new outdoor patio." Reviewers consistently think a human wrote them.

When Fawnly holds a review for your approval, you receive an email with the review, the suggested reply, and an "Approve & Post" button. One click and it's live — no login, no dashboard. You can also edit the reply inline if you want to tweak the wording before it goes out.

Yes. Each location is $10/month and gets completely independent settings — its own tone, approval rules, business context, and approval rules. Connect as many Google Business Profiles as you need from a single account.

We connect through Google's official Business Profile API. Google requires a broad "manage business profile" scope — they don't offer a reviews-only permission. But Fawnly only ever reads reviews and posts replies. We never touch your business name, hours, photos, or any other data. You can revoke access at any time from your Google Account settings.

Yes. HIPAA safeguards are built in and always active — Fawnly never confirms or denies that someone is a patient or client, never references treatments or procedures, and never mentions billing or insurance. These safeguards are non-configurable, so they can't be accidentally turned off. They reduce risk but don't replace your own compliance obligations.

Yes. Cancel from your billing page with one click. No contracts, no cancellation fees, no questions. Your reviews simply stop getting auto-replies from that point forward. Your account and settings remain intact if you want to resubscribe later.

Your reviews, responded.While you sleep.